SHIPPING - RETURNS POLICY

DEFECTIVE PRODUCTS

Complete the return form that you receive in your package

Pack whichever part of your order you wish to return, in a way so as to ensure the safety of the parcel for the enitrety of its trip

When the courier has received the parcel, they will send it back to our store at Dodekanisou 40 Alimos 17456 with SPPEEDEX COURIER

We receive and ensure that your package is valid for return

We ship back the new product you have chosen or refund you depending on what you have requested (up to 7 businees days)

Return charges / Shipping costs

Returns - first changes are made exclusively after you complete the return form and always at the recipient's expense, meaning SPORTACE ONLY with Speedex .This applies to orders only within Greece. For orders placed from outside of Greece, there is a charge depending on the country where the order was placed. Please contact customer service. In case the customer chooses another transport company from the ones we cooperate with, the cost of the transport is borne exclusively by the customer.

• In case the customer wishes to make a change then the shipment of the new package the shipping costs are charged in full by the customer.
• In case the customer wants a refund, the shipping costs are charged in full by the customer.
• In case the reason for the return is a mistake of SPORTACE, the entire amount paid by the customer is refunded or the return and shipment of the new parcel are free of charge.

Returns are accepted if:

• The product has not been used or worn and its packaging, in the state it was delivered, is sent with it
• We receive the receipt of sale along with the product
• The return happens within the time limit 15 days

Returns that do not comply with the above conditions, will not be accepted and the products will be returned back to the customer (with any additional charge that may incur).

Return address

Dodekanisou 40 Alimos 17456 Athens

SHIPPING METHODS

Shipping for all orders over 50 € is FREE within Greece regardless of the selected method of receipt or payment! For orders under € 50, we have secured the most economical charge on the market for you, and it is fixed and equal to € 5.0. It can also be free depending on the method of collection you choose:

1. Delivery to the place of your choice. The delivery is undertaken by a distribution company - courier. The charge here is fixed and equal to 5.0 € for orders worth up to 50€, and FREE for over 50 € (within Greece). The charge for Cyprus is 20 € per piece and can take up to 7-9 working days.
2. Pick up from our retail stores, in which there is no shipping cost.

You can visit us at any of our retail stores and pick up your order from there. This way you will have the additional opportunity to test the items you have chosen and see all our products up close. Shipping for all orders in Cyprus has a charge of € 20 per piece regardless of the product value. DELIVERY TIMES

At each stage of your order, you will receive informative e-mails from us until the moment it is received by the distribution company.

• As soon as you place your order, you immediately receive an informative e-mail from us with its confirmation.
• Then follow our processing, collection, and control of the products. As soon as the products are collected by us, we inform the distribution company to come and pick them up, and we immediately inform you with a new email sending you the shipment number - voucher. If your order arrives by 12:00 pm (noon) on a working day, then the item is picked up by the distributor from us on the SAME day and it is delivered to you in 1-3 working days.

For shipments to Cyprus, your order will arrive in 3-10 working days

• Shipping times may change due to unbalanced factors such as non-immediate availability of the product, special processing, strikes, delays of transport companies, holidays, holidays, etc.

AVAILABILITY

In cases where the products you ordered are not available, you will be informed by e-mail and/or by phone. The company would like to apologize for rare cases where it will not be able to complete or may delay an order. The reasons may be the following:

• The automatic product availability information system has not updated the existing availability for technical reasons since it is an automated process connected online with physical stores. In this case, an employee of our company will contact you directly to give you all the alternatives or even to cancel the order without any financial burden for the consumer.
• In the case of simultaneous sales of a specific product in a specific color-size in one of the stores and our online store. This is a very rare event in which we will call you and figure out a working solution. As you can understand, this is something that we cannot control.
• In case it is impossible to contact you by phone and/or by e-mail (if there is a problem with your order, either in relation to the product or in relation to its payment) because eg your details that you have entered are not properly updated.
• If for reasons of force majeure (eg bad weather, strikes, etc.) it is not possible to deliver your order within the predetermined time we will inform you, in order for you to tell us whether you wish for it to be completed when possible or canceled.
  

  
  

  In case you happen to be in one of the above rare cases, we ask for your understanding and our specialized staff will try in the best possible way to serve you.